FAQ
Q: What is the CEM Standards Framework™?
Everbridge’s CEM Standards Framework™, which is based on 20 years of best practice insight in Critical Event Management, is used to assess eligible organizations for Best in Resilience™. This assessment examines an organization’s competencies across four categories and several dimensions, including:
Data & analytics – Asset Data, Threat Monitoring, Reporting & Insights
Digital transformation – Digitized Protocols, Integrated View, Scalable Cloud
Smart process automation – Process Orchestration, Automated Correlation, Response Activation
Communication & collaboration – Location-based Communication, Massive Multimodal, Engagement & Collaboration
Q: Why should my organization get Best in Resilience™ certified?
Best in Resilience™ Certification identifies organizations that meet and exceed the CEM Standards Framework™. Through the certification process, organizations:
- Benchmark performance against industry peers, including areas of strength and opportunities for improvement
- Improve planning, budgeting and resource allocation
- Drive strong return on investment through targeted initiatives
- Demonstrate a commitment to resilience and duty of care, instilling trust among employees, partners, customers, and investors
- Recruit and retain top talent
- Formalize recognition at the organizational level for global leadership in enterprise resilience
- Reward individual achievement via employee certifications on professional profiles
Q: Why is it important to implement best practices as represented in the CEM Standards Framework™?
CEM success unlocks enterprise resilience. A strong CEM program helps organizations:
- Make better strategic data-driven decisions
- Enable and protect revenue streams
- Increase profitability through expense efficiencies
- Drive operational improvements
- Ensure consistent practices are applied globally
- Fulfill duty of care
- Automate intelligently
- Bolster brand & reputation
- Help keep people safe and operations running, faster™
Q: How long is the certification program?
Our assessment process spans 3-5 weeks; it begins with an orientation workshop followed by a series of assessment interviews with key stakeholders in your organization. Each certification lasts 12 months and is renewed through a shorter process. Reports will include references to previous years as well as industry benchmarks.
Assessment steps:
- Step 1: Orientation Workshop
- Step 2: CEM Certification Assessment (kickoff, interviews, readout)
- Step 3: Deliver Report & Improvement Plan
- Step 4: Periodic Checkups
Q: Who designed the Best in Resilience™ certification seal?
The Best in Resilience™ seal was designed by Chermayeff-Geismar-Havivin through their rigorous process of symbol making to capture the essence of Critical Event Management (CEM).
Q: How are CEM standards determined and what other entities are they benchmarked with?
CEM Standards Framework™ is based on best practices and lessons learned from past CEM deployments with many of the world’s leading corporations and institutions. The CEM Standards Framework™ applies the experience of over 500,000 hours of Everbridge Professional Services engagements.