Overview
Standards & assessment
Standards overview
Organizations are eligible for Best in Resilience™ Certification after completing the CEM Certification Assessment. The assessment evaluates organizations using Everbridge’s CEM Standards Framework™ which is based on 20 years of best practice insight in Critical Event Management.
The CEM Certified Standards Framework™ provides the structure to evaluate:
CEM system configuration
Is the CEM system in place fully configured? Are the organization’s core settings optimized for resilience? Does the CEM system cover all people, technology, facilities, and operations?
CEM skills development
Have the full set of necessary skills been identified? Are the right people provided with the training needed to be successful? Are those people properly accessible? What level of resilience maturity is being achieved?
CEM business alignment
Are key areas of the business covered by the CEM system? Are the appropriate procedures and SLAs in place to maintain business continuity? How does resilience impact financial performance?
“CEM has improved our efficiency by leaps and bounds. It’s transformed how we operate.”
Global Fortune 500 pharmaceutical company
Best in Resilience™ – an enterprise perspective
Our CEM expertise
The CEM Certification Assessment is led by the Everbridge Professional Services team, which has provided over 500,000 hours of consultation to thousands of customers over the past 5 years and has managed and supported the success of Critical Event Management (CEM) programs for many of the world’s largest and most advanced companies and institutions.
The assessment examines an organization’s competencies across four categories and several dimensions, including:
- Data & analytics – Asset data, threat monitoring, reporting & insights
- Digital transformation – digitized protocols, integrated view, scalable cloud
- Smart process automation – process orchestration, automated correlation, response activation
- Communication & collaboration – location-based communication, massive multimodal, engagement & collaboration
The assessment includes an orientation workshop, interviews, a report readout, and improvement activities.